Choosing which emails you get
MasterDB emails the people at your business when something happens that they should know about. Each person chooses how they get these emails, for themselves, in the portal under Settings → Notifications. Nobody can change anyone else’s choices, and a choice applies on every account the person belongs to. The AI Portal has the same page for the people of an AI company.
Every email ends with a link, Choose which emails you get, that opens that page.
The choices
Section titled “The choices”| Emails about | Who gets them | Choices | If you never choose |
|---|---|---|---|
| Publishing confirmations: a person on your team publishes, withdraws or deletes from the portal, or finishes a spreadsheet import | Owners and admins (and the person who ran an import) | Each time · Grouped every 10 minutes · Daily summary · Off | Grouped every 10 minutes |
| API publishing: what your systems published through the API | Developers (your owners when you have none) | Daily summary · Only when something needs a person · Off | Daily summary |
| Billing: invoices, statements, payments, a low balance, vouchers, payouts | Billing managers (your owners when you have none) | Each time · Daily summary | Each time |
| Ads: ad decisions and campaign updates | Ad managers (your owners when you have none) | Each time · Daily summary · Off | Each time |
| Messages from colleagues: a new message in a conversation on your account | The people in the conversation | Each time · Daily summary · Off | Each time |
| Security: sign-in links and codes, new keys and passkeys, publishing locked and unlocked, account changes | Whoever it concerns | Always sent | Always sent |
- Grouped every 10 minutes: one person’s changes are gathered into one email, sent 10 to 15 minutes after their first change, naming the person and listing each record.
- Daily summary: one email a day, at 07:00 UTC, for the day before, with each item and its time. There is one summary for each account and each kind of email, so one account’s activity never appears in another’s.
- Only when something needs a person (API publishing): an email at once when a push stops, is held for confirmation or rejects records, or when an API mandate is about to end — and no daily summary. Daily summary sends both.
- Off: no email. What happened still shows in the portal’s notices.
What never changes
Section titled “What never changes”- Security emails are always sent. They are how a sign-in or a change nobody expected is noticed, so they cannot be turned off or delayed. This includes the email after each standard publish, which carries the link to withdraw the record and lock publishing.
- The confirmation code for standard publishing goes to the person acting only, at once.
- MasterDB never asks for a code or a password by email, and every email says so.
Changing your choices
Section titled “Changing your choices”- Open the portal and go to Settings → Notifications (or follow Choose which emails you get in any email).
- Pick a choice from the list on the row you want to change. It is saved straight away, and the page says so.
A new choice applies to the next email. Anything already gathered for a daily summary is still sent the next morning, unless you choose Off.